topic Re: Purchased New SIM No phone number associated in Get Support

Purchased New SIM No phone number associated

johndemuynck — Wed, 17 Sep 2025 19:01:32 GMT

Hi there

I just bought a new SIM card as I thought I would start fresh because have been having many issues with my account. Before I had changed to a new SIM card I changed my number or at least k thought I did.

the number in my account was not the same number that was shown on my phone.

I reset the network settings a few times and nothing happened.

fast forward to installing the new sim. I deleted the old. Installed the new and when it was installed there’s no number attached. Attempted to change or add the number and am giving a pop up notifying I have changed my number too many times and it was unsuccessful.

how can I match my sim with the number on file and on my phone

Re: Purchased New SIM No phone number associated

hTideGnow — Wed, 17 Sep 2025 19:03:16 GMT

hi @johndemuynck

did you login My Account or the app and go to Profile or Account page to update the sim card number?

or you might want to ask PM support agent to sort it out for you if you cannot login My Account due to 2FA issue:

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Purchased New SIM No phone number associated

johndemuynck — Wed, 17 Sep 2025 19:05:42 GMT

I can log in to my account on the app.

Re: Purchased New SIM No phone number associated

hTideGnow — Wed, 17 Sep 2025 19:13:02 GMT

@johndemuynck wrote:
I can log in to my account on the app.

hi @johndemuynck

if you can login, then just update the sim card number on the Profile page or Account page there

after sim card is updated, reboot phone with the new sim card there

Re: Purchased New SIM No phone number associated

johndemuynck — Wed, 17 Sep 2025 19:25:29 GMT

Now it says sim no provisioned

Re: Purchased New SIM No phone number associated

hTideGnow — Wed, 17 Sep 2025 19:26:49 GMT

hi @johndemuynck

i still unsure if you updated your sim card number on My Account or the app. If you did, reboot the phone.

or if you have trouble still, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage