topic Re: iOS 26 Uprade - iMessages not Activating in Get Support

iOS 26 Uprade - iMessages not Activating

TheSponge — Tue, 16 Sep 2025 12:17:34 GMT

Can't get my iMessages or Facetime to activate. Been rebooting, signed out of apple ID, date/time settings etc. to no avail.

Is this on public mobiles end or what?

Re: iOS 26 Uprade - iMessages not Activating

slusagm — Tue, 16 Sep 2025 12:20:47 GMT

another post have the same issue

https://productioncommunity.publicmobile.ca/t5/Get-Support/IOS-26-update-My-phone-number-not-working-in-iMessage-and/m-p/1368318/highlight/true#M937627

but this is an Apple issue. If you check internet, it is not uncommon

Try reboot phone and try again. If still show unsuccessful, check with Apple support first. Someone on the internet said they contacted Apple and was told the ID was blocked due to spamming.

Re: iOS 26 Uprade - iMessages not Activating

maddymcnab — Tue, 16 Sep 2025 13:10:47 GMT

im also having this isshe

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Tue, 16 Sep 2025 13:27:31 GMT

tried it all, cant get it to work.

i cant contact apple support the message won't send through their app as their imessage based texts..

Re: iOS 26 Uprade - iMessages not Activating

LitlLdy — Tue, 16 Sep 2025 16:06:07 GMT

@TheSponge wrote:
tried it all, cant get it to work.
i cant contact apple support the message won't send through their app as their imessage based texts..

@TheSponge , you can call Apple Support. I don’t know if I am allowed to post their support # but you can scroll down towards the bottom of that page & the # is there.

If you have already toggled off iMessage & FaceTime, rebooted the iPhone then toggled them back on again, then select the phone # to see if that will get it to work I don’t know any other suggestions. Sorry. I can only suggest what worked for me.

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Tue, 16 Sep 2025 19:19:56 GMT

Ya no luck. They told me to call again in 24hrs..

Re: iOS 26 Uprade - iMessages not Activating

BKNS27 — Tue, 16 Sep 2025 21:15:07 GMT

I updated to iOS 26 last night and I couldn’t send a message to my partner by RCS messaging to an android phone on my iPhone 14 Pro Max. I had to send it by iMessage for it to work.

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Wed, 17 Sep 2025 01:12:03 GMT

Spoke with Apple their basically saying the carrier won’t authenticate the iMessage capability.. so seems like no solution..

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Wed, 17 Sep 2025 01:32:10 GMT

They also said my carrier should remove/re-add my e-sim to refresh my signal..

Re: iOS 26 Uprade - iMessages not Activating

slusagm — Wed, 17 Sep 2025 01:37:25 GMT

@TheSponge wrote:
They also said my carrier should remove/re-add my e-sim to refresh my signal..

@TheSponge

you shouldn't need to do that, but let's try it, why not

you don't need to delete the old esim yet, Just login PM app on your iPhone, buy from the Account page, Purchase Sim Card, choose eSIM. It might say $5, complete the transaction and it should show $0 (or if it charges you, you can ask PM to reimburse)

after the new one is install, make sure you disable the old one, reset network settings and try it

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Wed, 17 Sep 2025 01:42:01 GMT

Can I buy another eSIM with the same phone number I’m currently using?

Re: iOS 26 Uprade - iMessages not Activating

slusagm — Wed, 17 Sep 2025 01:44:30 GMT

@TheSponge wrote:
Can I buy another eSIM with the same phone number I’m currently using?

yes, if you follow the steps in my post above, you will get to keep the phone number

Re: iOS 26 Uprade - iMessages not Activating

marvin114 — Wed, 17 Sep 2025 18:03:01 GMT

the agent helping me does not want to credit 5 dollars to me again as it was already done before a few months ago (had the same problem before and I purchased a new e-sim and credited 5 cad to me. it did solve the imessaging issue though)

Now I am stuck without imessage. I dont want to pay 5 dollars because this issue is from their end. Still waiting for them to do something to my account. Just very frustrated as from other networks, this is not happening

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Wed, 17 Sep 2025 18:17:32 GMT

So getting a new eSim solved your issue?

Re: iOS 26 Uprade - iMessages not Activating

marvin114 — Wed, 17 Sep 2025 18:22:25 GMT

When i had this issue a couple of months ago (imessage not activating) purchasing a new esim solved this issue.

Re: iOS 26 Uprade - iMessages not Activating

Alikief — Wed, 17 Sep 2025 19:55:39 GMT

Having the exact same issue!! It appears to be on Public Mobile’s end. I think they need to push an update

Re: iOS 26 Uprade - iMessages not Activating

TheSponge — Wed, 17 Sep 2025 22:56:23 GMT

Bought a new eSIM and this solved my issue immediately. New eSIM, reset network settings when the phone rebooted iMessages activated.

clearly something on the public mobile end. Going to request a refund for the new eSIM.