topic Re: does anyone know how to get the invoice in Get Support

does anyone know how to get the invoice

Hmoon — Wed, 17 Sep 2025 01:39:02 GMT

I send a request to the agent by inbox, and a confirmation email as well, but it has past two months, I still not received my invoice yet. my account has been deleted. when I try to contact the agent again, the agent just focus on some information about my account, which I will not be able to recall any more since my account has been deleted almost a year.

I have been using public mobile for almost 8 years, never thought the customer service can be so frustrating.

Re: does anyone know how to get the invoice

hairbag1 — Wed, 17 Sep 2025 00:23:47 GMT

@Hmoon

use this link to message Customer Support. Give them as much account related info as you can recall.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: does anyone know how to get the invoice

computergeek541 — Wed, 17 Sep 2025 00:32:06 GMT

Re: does anyone know how to get the invoice

slusagm — Wed, 17 Sep 2025 00:39:08 GMT

@Hmoon

i can confirm you that invoices can go back more than a year with the help of PM support

for the invoices, they will send you to your email, not community inbox. The email will be coming from:
MVNO Tax Request <MVNOtaxrequest@koodomobile.com>

They usually reply in 4 weeks. Last time when I requested, they replied in exactly 30 days

Re: does anyone know how to get the invoice

Hmoon — Wed, 17 Sep 2025 00:53:09 GMT

Thanks, I received an email from MVNOtaxrequest@koodomobile.com telling me they will get me back within 30 days, but it has past almost two months now.

Re: does anyone know how to get the invoice

slusagm — Wed, 17 Sep 2025 00:59:44 GMT

you can reply that email, but honest, they might write back really late

last time I replied and ask them a simply question, took them 6 weeks to response

but still, reply them and ask for status update, just don't expect a quick answer

Re: does anyone know how to get the invoice

Bastian_Vaughan — Wed, 17 Sep 2025 17:52:55 GMT

I always download it through my account. Did they remove that option? Have to check if it's still there.

Edit: Yeah it's still there. I can still download PDF invoices. At least for the past 12 months.

EDIT 2: Just saw that your account got deleted.

Re: does anyone know how to get the invoice

Hmoon — Thu, 18 Sep 2025 19:01:39 GMT

I stopped using public mobile due to frustrated experience and my account is deleted as well.

Re: does anyone know how to get the invoice

Hmoon — Thu, 18 Sep 2025 19:02:49 GMT

I received an email from MVNOtaxrequest@koodomobile.com more than two months ago, but still not received my invoice yet.