topic Re: Transfer from Rogers. No incoming call in Get Support

Transfer from Rogers. No incoming call

itimjob — Tue, 04 Jan 2022 23:12:27 GMT

hi there
I just transferred my Rogers number to PM yesterday. But can't get incoming calls.
I can make phone call and receive text msg. LTE works. When I call my number, it goes to my Rogers's Voicemail box.

Private msg to mod.but no reply. 😞

Re: Transfer from Rogers. No incoming call

JaK — Thu, 10 Nov 2016 19:17:00 GMT

Hi @itimjob, welcome to Public Mobile.

Sorry to hear that the port appears to be stuck, pretty likely needs a moderator and as I suspect you've already seen they are backlogged right now due to this promo. Since you already messaged them, not much to do but be patient. Good luck.

Re: Transfer from Rogers. No incoming call

CaNuCk07 — Thu, 10 Nov 2016 19:17:26 GMT

hey @itimjob looks like your port is stuck. You've done the right thing by private messaging the moderators. Just have to sit tight, volume is super high right now, they'll get to your issues as soon as possible.

Re: Transfer from Rogers. No incoming call

Luddite — Thu, 10 Nov 2016 19:43:07 GMT

Expect a delay of several days.

So suggest:

a) use your Rogers SIM; if it still sends & receives calls just use it until it stops, or

b) use two phones, or

c) get app from fongo.com, then forward Rogers to it; answer incoming on fongo & call on Public Mobile.

Please let us know if option a) actually works. I have forgotten.

Re: Transfer from Rogers. No incoming call

jackfzhao — Thu, 10 Nov 2016 20:25:54 GMT

@Luddite wrote:
Expect a delay of several days.

So suggest:

a) use your Rogers SIM; if it still sends & receives calls just use it until it stops, or

b) use two phones, or

c) get app from fongo.com, then forward Rogers to it; answer incoming on fongo & call on Public Mobile.

Please let us know if option a) actually works. I have forgotten.

but another issue created: he got to pay for 2 services, rogers n pm

Re: Transfer from Rogers. No incoming call

Luddite — Thu, 10 Nov 2016 21:34:22 GMT

@jackfzhao True, however until the transfer finishes he must pay for both services. Only phone numbers from active accounts may be transferred.

Re: Transfer from Rogers. No incoming call

Mary_M — Tue, 15 Nov 2016 14:25:01 GMT

Good morning @itimjob

Thank you for your patience, it's greatly appreciated.

In regards to your port, I was able to resubmit it with the account number provider. It should be completed within 2 hours, and you'll get a confirmation text. Simply power cycle your phone and enjoy 🙂

Cheers,

Mary

Re: Transfer from Rogers. No incoming call

itimjob — Tue, 15 Nov 2016 14:53:02 GMT

@Mary_M thx but wondering if you need my SIM no. Or even my phone no. ??

Re: Transfer from Rogers. No incoming call

itimjob — Tue, 15 Nov 2016 15:01:08 GMT

It works now thx 😉 @Mary_M