topic Re: Urgent help needed in Get Support

Urgent help needed

DTHK — Tue, 16 Sep 2025 17:47:42 GMT

Telus AI chat not working , need to renew subscription. App doesn’t work

Re: Urgent help needed

hTideGnow — Tue, 16 Sep 2025 17:57:00 GMT

PM payment system is glitchy sometimes

Usually we ask people to wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but since your plan has already expired, so buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Urgent help needed

DTHK — Tue, 16 Sep 2025 18:10:26 GMT

Got a valid credit card on file but system not auto renewing

Re: Urgent help needed

computergeek541 — Tue, 16 Sep 2025 18:12:07 GMT

@DTHK wrote:
Got a valid credit card on file but system not auto renewing

After a failed autopay payment, adding a new credit card doesn't renew the plan. If you service has stopped working, a payment needs to be done manually.

Re: Urgent help needed

hairbag1 — Tue, 16 Sep 2025 18:14:02 GMT

@DTHK

when you created your account and activated your plan, you needed a valid payment card on file. Did your payment card expire or somehow get cancelled ? The "autopay" function usually works perdy good as long as payment card is valid. I suggest you check on status of your payment card to make sure it's all ok.

Re: Urgent help needed

BKNS27 — Tue, 16 Sep 2025 18:36:28 GMT

@DTHK

Did you try dialing 611 or call 1-855-4PUBLIC and make a manual payment to restore service?

Re: Urgent help needed

DTHK — Tue, 16 Sep 2025 18:58:54 GMT

bought a voucher and manually topped up. All good now