topic Re: Double billing in Get Support

Double billing

JeromeDelaney — Tue, 16 Sep 2025 17:39:58 GMT

I upgraded my account in August, now I see I have been double billed, what can I do. I am getting no where with the various pages an promos I have been getting. Please have an agent contact me, why are you making this so difficult

Re: Double billing

hTideGnow — Tue, 16 Sep 2025 17:42:07 GMT

hi @JeromeDelaney

did you use Change Now when you made the change? Change now means you agree to forfeit the current plan and let PM charge the new price immediately to start the new plan. This is like this even you make the plan change on Day 1 of your current cycle

if you want to check with support, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double billing

JeromeDelaney — Tue, 16 Sep 2025 18:04:18 GMT

I have already gone thru a ticket, this should be an easy solution, why is Public making it so difficult

Re: Double billing

TheSterlinger — Tue, 16 Sep 2025 17:44:40 GMT

Unfortunately, if you change plans mid cycle, there are no credits or refunds provided.

Please note 2 options are provided when changing plans. One says change now, which will not provide a credit and you are charged immediately.

The other says Change on Renewal, which will allow you to finish your current plan cycle and only charge you at the new renewal date so you don't lose any money.

To create a ticket you'd click on the orange bubble on your lower right.

Re: Double billing

hTideGnow — Tue, 16 Sep 2025 17:45:41 GMT

hi @JeromeDelaney

we are just customers like you. with payment dispute, you have to check with support agent or no one else here can assist