topic Re: Rewards Data Add-ons in Get Support

Rewards Data Add-ons

VAOS — Tue, 16 Sep 2025 16:00:40 GMT

I purchased Data Add-ons through rewards and 36 hrs later still not working. I will state that this is my first negative experience with Public mobile having been with them for 5 years however it is a critical one because it relates to people who would be in critical need of a service which they charge for but do not provide in timely manner . I have done all of the solutions reccomended for phone with no success there is is clearly an issue with Public Mobile "flipping a switch" so to speak betweeen there rewards and services which is quite unfair to user

Re: Rewards Data Add-ons

hTideGnow — Tue, 16 Sep 2025 16:02:36 GMT

hi @VAOS

make sure you don't have data limit enabled, disable it also reboot the phone

if same, login My Account and confirm if you got the correct data addon, many got it wrong, they got the US data addon instead of Canadian

if you got the correct addon, ask PM agent to check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Rewards Data Add-ons

hairbag1 — Tue, 16 Sep 2025 16:03:03 GMT

@VAOS

when you log in to your account > Rewards >...can you see your points redemption in Recent Activity ?

Re: Rewards Data Add-ons

VAOS — Tue, 16 Sep 2025 16:08:56 GMT

yes

I did it correctly

Re: Rewards Data Add-ons

VAOS — Tue, 16 Sep 2025 16:09:32 GMT

Done the above waiting on response