topic Re: ESIM woes in Get Support

Re: ESIM woes

Maczmum — Tue, 16 Sep 2025 14:57:46 GMT

Hi, what if I already deleted the eSim from the wrong phone? When we tried to do the activation on the correct phone, it says the eSim is not available and to contact support.

Re: ESIM woes

hTideGnow — Tue, 16 Sep 2025 15:01:37 GMT

hi @Maczmum

can you still login and get the 2FA code via email (click Didn't receive code and select Send email). If you can login , then yes, you can download the PM app on the new phone and rebuy new esim there

if you cannot get the 2FA code via email and cannot login, then you will need to ask PM support agent to help, but it usually means you will need to change back to physical sim card first and then change to esim after, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ESIM woes

Maczmum — Tue, 16 Sep 2025 15:52:45 GMT

Thanks, I have the PM app on the new phone. I scanned the QR code from the email they sent when opening the account and getting the eSim. That is when I get the error. I will contact CS_agent. Thanks for the help.