topic Autopayment credit card reject in Get Support

Autopayment credit card reject

howardchang — Tue, 04 Jan 2022 23:12:26 GMT

I am on autopay for almost an yr wihtout any issue. The system sent me a text saying the charge was not successful and I had to make a manual payment today (I cant dial out or receive calls right now).

I logged in my publicmobile account, tried to make a payment, it didn't go thorugh so I setup auto payment again with the same credit card and it told me the card can't be processed.

I don't want to use another card as this CC I put most of the living expense on. I checked and my credit card has more than enough credit to cover the publicmobile payment.

What is going on? Can one of the OP help me right away?

Re: Autopayment credit card reject

Anonymous — Sun, 17 Jun 2018 18:31:27 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .

- Detailed explanation of specific
- them can help you a lot 🙂 nice team service

Good Luck

Re: Autopayment credit card reject

howardchang — Sun, 17 Jun 2018 18:33:30 GMT

Thank you great citizen. I just sent MOD team a PM 10 mins ago. Hopefully this will come back asap.

Re: Autopayment credit card reject

howardchang — Sun, 17 Jun 2018 19:25:21 GMT

Are there any moderator on line right now?

Re: Autopayment credit card reject

jp2 — Sun, 17 Jun 2018 19:30:06 GMT

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time ]

It can take up to 48 business hours worst case scenario

Re: Autopayment credit card reject

Maturity — Mon, 18 Jun 2018 16:35:38 GMT

I have been hit with the identical issue and trying to resolve it with the self-serve portal is (to put it mildly) highly frustrating. No resolution yet...

Re: Autopayment credit card reject

Anonymous — Mon, 18 Jun 2018 17:16:17 GMT

@jp2 wrote:
Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time ]
It can take up to 48 business hours worst case scenario

Is that maybe perhaps 2 business days and not 6 business days? 🙂

Re: Autopayment credit card reject

howardchang — Mon, 18 Jun 2018 20:10:32 GMT

Hi there,

A mod contacted me and in the end, my card was blocked due to many attempts to make a payment.

I had to reply with a bunch of information and then another deaprtment will proceed to unblock my card. It will take up to 24 hours so I was told.

In your case, definitely send a PM to the MOD and let them know. I too was messing around with the selfserv for hours without joy.

Hope htis helps.