topic Re: Texts for Data notification in Get Support

Texts for Data notification

Sara17 — Tue, 16 Sep 2025 11:51:14 GMT

I have the $20/mo plan with 3GB of data included but each month I get the elusive text "You've used 75% of your included data within a few days of the plan renewing. When I check my usage online, I'm only at 0.61 used of my 3GB so nowhere near 75%.

Is this an error in the system? And how can I fix this? Please note, I do not need more than my alloted 3GB of data, I hardly ever even hit 2GB.

Re: Texts for Data notification

softech — Tue, 16 Sep 2025 12:09:52 GMT

@Sara17

the text about 75% is based on all data you have on your account, the regular monthly add-on as well as the data addon you have from before. So, it could be those other add-on that added up to 75%

also, the browser or PM app have some cache issue, it is better to login using browser with Incognito mode for the most update info and avoid cached problem

Re: Texts for Data notification

Sara17 — Tue, 16 Sep 2025 22:20:02 GMT

The plan itself has 3gb, I don't have any add ons- that would make sense if I did have add ons though

Re: Texts for Data notification

softech — Tue, 16 Sep 2025 22:57:23 GMT

@Sara17

Yes, the text was sent out wrong isn't unheard of. If you checked My Account and confirmed the usage, just follow that

or if you want PM CS agent to properly look at that, just open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there