topic Re: Add new phone in Get Support

Add new phone

Pierresowntown — Tue, 16 Sep 2025 12:03:18 GMT

I already have 1 phone with Public mobile..

I also have 1 phone with Bell

I want to switch my Bell phone to Public so that bith phones will be with public

Walk me through the process please. 🙂

Thanks

Re: Add new phone

softech — Tue, 16 Sep 2025 12:07:31 GMT

@Pierresowntown

with PM, each line line is standalone by itself, no combined or family account here.

So, you will have to use another email address and subscribe as a new account. Please download PM app to start the subscribe

And remember to get a friend code on your first account and apply it when you subscribe the new account to get the friend referral rewards for both accounts

And for the new account you want to port in the number from Bell, the Bell account must be active, it will be closed after the number is ported as part of the porting process

Re: Add new phone

TheSterlinger — Tue, 16 Sep 2025 12:12:52 GMT

You have to sign up with a new email and create a separate account for that phone. You cannot add it to your existing PM account.

Start by downloading the Public Mobile App and follow the steps to create an account.

Best to purchase the SIM card from a local Telus store or Amazon it will be faster. Or if your phone is compatible, you can choose eSIM.

You can choose to pick a new number and transfer your number later, or port your number right away.

Re: Add new phone

slusagm — Tue, 16 Sep 2025 12:23:03 GMT

@Pierresowntown

you cannot setup the new account with your current account /email

so, the new account is a separate account with Public Mobile, you set it up like a net new account ) and go through the same process using Public Mobile app like how you setup your first account, but use another email address