topic Re: Promo code in Get Support

Promo code

Istomina — Mon, 15 Sep 2025 23:11:07 GMT

My husband is transferring his number from Telus to public mobile. He missed to enter my referral code before he paid. What should we do?

porcupine — Mon, 15 Sep 2025 23:17:48 GMT

Click on the envelope in the bottom right corner and follow the prompts for help and then you will get an agent they will help you with your code

Yummy — Mon, 15 Sep 2025 23:18:29 GMT

Not a problem!

I would suggest you confirm ALL services work as expected and then open a ticket and ask agent to enter referral code.

Use chatbot to open a ticket.

TheSterlinger — Mon, 15 Sep 2025 23:20:07 GMT

He has to be the one to submit the request using your code.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Istomina — Mon, 15 Sep 2025 23:21:11 GMT

I tried to get to an agent. Chatbot says they are online, but the chat box doesn’t allow me to get any of them.

computergeek541 — Tue, 16 Sep 2025 02:55:19 GMT

@Istomina wrote:
I tried to get to an agent. Chatbot says they are online, but the chat box doesn’t allow me to get any of them.

There is no real time contact with customer support agents at Public Mobile. The bot doesn't offer any chat options.