topic Re: Can’t access online account in Get Support

Can’t access online account

Snowypinto — Mon, 15 Sep 2025 18:00:40 GMT

When I enter my credentials into the login page. My only option is to activate a new subscription.

I am already subscribed and have been a customer for months. I would simply like access to my account so I can make changes but cannot properly login.

Re: Can’t access online account

hTideGnow — Mon, 15 Sep 2025 18:02:35 GMT

hi @Snowypinto

you need to ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t access online account

TheSterlinger — Mon, 15 Sep 2025 18:03:58 GMT

Hi,

Can you refresh the page and try again? On the web, swipe down from the top to refresh. Or use secret mode.

If that still doent work, looks like something is not correct with your account setup and you need agent to review and fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t access online account

computergeek541 — Mon, 15 Sep 2025 19:32:20 GMT

no need to repeat others