topic Re: Temporary number in Get Support

Temporary number

MaryD3 — Mon, 15 Sep 2025 18:49:33 GMT

I did not get a temporary number when transferring over my phone number and I need help. Can an agent contact me please

Re: Temporary number

hTideGnow — Mon, 15 Sep 2025 15:28:37 GMT

hi @MaryD3

this is normal, you don't get a temporary phone number when request porting (this is true for all carriers)

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Temporary number

computergeek541 — Mon, 15 Sep 2025 18:51:44 GMT

@hTideGnow wrote:
this is normal, you don't get a temporary phone number when request porting (this is true for all carriers)

It's true for Public Mobile, but it isn't true for all carriers. Some other carriers (Rogers and Freedom are 2 examples of this) have a temporary phone number assigned to the account and do not assign the ported number to the account until after porting is done. Public Mobile assigns the number requested to be ported in immediately to the Public Mobile account.