topic Re: issue transferring phone number on the App, in Get Support

issue transferring phone number on the App,

BigPapaPump — Mon, 15 Sep 2025 14:23:27 GMT

Have been billed 4 times for 2 phone numbers. how do I get 2 payments refunded?

Re: issue transferring phone number on the App,

hTideGnow — Mon, 15 Sep 2025 14:25:53 GMT

where do you see the duplicated charges?

if it is on the Payment history page, make sure you know that each renewal, there are 2 lines. One lines show you PM charged you, the other line is how PM uses the money. So, 2 lines for one charge and not really 2 charges

Re: issue transferring phone number on the App,

slusagm — Mon, 15 Sep 2025 14:25:59 GMT

do you see all 4 charges on the credit card? check if 2 of them just pending charges

but if all 4 are real charges, ask PM and they can help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: issue transferring phone number on the App,

BigPapaPump — Mon, 15 Sep 2025 16:12:28 GMT

Not the issue, there was a glitch in the app and it charged us 4 times for 2 phone numbers.

Re: issue transferring phone number on the App,

BigPapaPump — Mon, 15 Sep 2025 16:13:22 GMT

Not Pending, the charges went thru to the CC company.