topic Phone in Get Support

Phone

Cjogden — Mon, 15 Sep 2025 13:53:17 GMT

I put my SIM card in and did everything put it still isn’t working I never received a text message

Re: Phone

slusagm — Mon, 15 Sep 2025 13:58:10 GMT

activation with new phone number or porting number?

did you use the PM app to enter the sim card number? did you get the Step 6 using the PM app? If you did, reboot the phone and try Reset Network settings and see if the phone connects to PM network.

if you cannot make it work, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone

hTideGnow — Mon, 15 Sep 2025 13:59:41 GMT

hi @Cjogden

what model of phone do you have?

you said you cannot received a text message, you meant you cannot received on the PM sim card? can you receive inbound calls? or can you make voice calls?

try Reboot phone and Reset network settings. Or try the SIM card on another phone

if same, ask PM support agent to help and check the activation. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage