topic Re: Accidentally purchased incompatible US Addon in Get Support

Accidentally purchased incompatible US Addon

Karan77 — Mon, 15 Sep 2025 03:37:09 GMT

Hi,

I currently have a $34 Canada wide subscription, I have an upcoming travel for which I purchased the $30 US Data (3GB)/Text/message Addon.

Unfortunately, after purchasing the addon it says the 3GB US data is not compatible with my base plan.

I think I would be better off switching my subscription instead to US/Canada/Mexico plan.

Is there a way to reverse the recent addon purchase and get a refund?

Re: Accidentally purchased incompatible US Addon

softech — Mon, 15 Sep 2025 03:39:57 GMT

@Karan77 you can ask PM to reverse the transaction and leave the funds on your account as a credit (Available Funds). You can then schedule a plan change on next renewal using Change on Renewal option

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Accidentally purchased incompatible US Addon

hairbag1 — Mon, 15 Sep 2025 04:53:58 GMT

@Karan77 wrote:
Hi,
I currently have a $34 Canada wide subscription, I have an upcoming travel for which I purchased the $30 US Data (3GB)/Text/message Addon.
Unfortunately, after purchasing the addon it says the 3GB US data is not compatible with my base plan.

I think I would be better off switching my subscription instead to US/Canada/Mexico plan.
Is there a way to reverse the recent addon purchase and get a refund?

if you bought the 15 Day US Roaming talk/text/3GB data package for your trip to US, it should be just fine once you get to USA. Just make sure to enabled Roaming in settings of your cell. That data won't work in Canada...only when you cross the border. (you can just ignore the Welcome to USA message with a reminder to buy minuites)