topic Re: Account Support Re: Security in Get Support

Account Support Re: Security

AmyLitynsky — Mon, 15 Sep 2025 00:53:05 GMT

Hello,

I am looking for support regarding my services with PM RE: Sercurity concerns specific to my plan, number, device and data.

I’m not sure what to ask specifically as my situation is complex and difficult to troubleshoot and get verifiable information per my concerns regarding my service/account.

1. I need to support in diagnostics to find any breach of my account, device and data.

2. I can’t seem to find how to get this level of support and to help me troubleshoot my specific issues regarding privacy and security

would there be anyone able to direct me or assist me with such needed assistance and support?

I appreciate any direct assistance.

cheers!

Re: Account Support Re: Security

hTideGnow — Mon, 15 Sep 2025 00:54:45 GMT

hi @AmyLitynsky

now sure how PM support agent will help but I guess they will check with their team.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Support Re: Security

AmyLitynsky — Mon, 15 Sep 2025 00:56:30 GMT

Thank you for the guidance! Much appreciated 🙏

Re: Account Support Re: Security

AmyLitynsky — Mon, 15 Sep 2025 01:53:11 GMT

Thank you, support has reached out to me.