topic Re: Referral Code in Get Support

Referral Code

Nyah27 — Sun, 14 Sep 2025 19:07:33 GMT

I used a referral code when I signed up, but there were issues with the E-Sim and that took a while to sort out. My phone works now, but the referral code didn't go through.

Re: Referral Code

softech — Sun, 14 Sep 2025 18:00:59 GMT

@Nyah27

Referral credit usually add within 72 hour of the activation. Please wait full 3 days and check My Account again using browser with Incognito mode

if you still don't see it showing up as Available funds on My Account after 3 days of activation, then you will need to check with PM CS agent.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referral Code

BKNS27 — Sun, 14 Sep 2025 18:06:48 GMT

@Nyah27

Also check with the person you got the referral from and see if they got an email from PM indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account.”

If they did then the referral code was entered correctly.

Re: Referral Code

computergeek541 — Sun, 14 Sep 2025 19:07:15 GMT

@BKNS27 wrote:
Also check with the person you got the referral from and see if they got an email from PM indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account.”

Public Mobile doesn't send customers e-mail about this. This communication is only sent by text message.

Re: Referral Code

Nyah27 — Wed, 24 Sep 2025 06:06:38 GMT

It still hasn't worked. The code is xxxxxxxxxxxxxxxx

Re: Referral Code

CSA_PM — Wed, 24 Sep 2025 12:13:52 GMT

Hello @ Nyah27,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage