topic Re: RCS messaging in Get Support

RCS messaging

Curtis_24 — Sun, 14 Sep 2025 19:08:26 GMT

My rcs messaging randomly stopped working yesterday and state trying multiple solutions, to no avail. I’ve come to these last 2, how do I request a refresh IMS/RCS provisioning, or either have my e sim we link re emailed to me, so I can re set that up?

Tried the chat which was the worst experience of my life so I guess the only other option is this forum crap or switching providers.

Re: RCS messaging

Dunkman — Sun, 14 Sep 2025 17:08:28 GMT

@Curtis_24

If you need account refresh/provisioning, you will need to contact customer service agent (PM employee). Community members here on this forum are customers like yourself who offer troubleshooting advice. You can also ask about resending email, but I believe that they will ask you to repurchase eSIM via the app.

Since you can't submit a ticket, you can directly private message CS_Agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will likely take a few hours to respond. Check your private message inbox. Response times are generally slower on weekends.

Re: RCS messaging

Curtis_24 — Sun, 14 Sep 2025 17:12:26 GMT

I think I’ll just switch providers this is the worst and hardest to use customer service I’ve ever experienced bar none. Thanks for trying to help, that chat doesn’t work, wants me to sign in, I try to which texts me a code, which when o input nothing happens.

Re: RCS messaging

Dunkman — Sun, 14 Sep 2025 17:23:13 GMT

@Curtis_24

Sorry to hear about your troubles. To save costs and supposedly lower plan fees, Public mobile's customer service is slower than a phone call center or live chat feature. During weekdays, customers often get a response to ticket or private message within 1 hour (often less). Weekend response times seem longer.

Since you can't sign in and submit a ticket, you can private message CS_Agent via the link that I provided earlier.

The website is also finicky. Sometimes try to clear cache, incognito mode or a different web browser.