topic Re: Porting nightmare in Get Support

Porting nightmare

Mark339393939 — Sun, 14 Sep 2025 16:44:04 GMT

Please help anyone. Going to Rogers due to signal quality issues in my area. Stuck in a porting nightmare. Accidentally delete my PM e-Sim and can't receive a confirmation text at my old number to reply yes to port. Koodoo and Telus support says they can't help, and to use chatbot from PM. When i do it says error when trying to make a support ticket. Please help

Re: Porting nightmare

Meow — Sun, 14 Sep 2025 16:49:17 GMT

Technically you will have to buy new SIM, transfer your number to new SIM and then again initiate porting at Rogers. You have to have active PM SIM in order to reply YES to authorize porting out.

You might talk to PM porting support (I am sure somebody will send you phone number through personal mail) and they might be able to release your number but be ready to get new SIM as last resource.

Re: Porting nightmare

hTideGnow — Sun, 14 Sep 2025 16:52:18 GMT

hi @Mark339393939

it is not a nightmare, just that you deleted PM e-SIM yourself and you caused the trouble

porting with any carriers, not just PM, need you to reply the text to approve the port out. So, you have to rebuy a new PM esim in this case so you can receive the porting authorization text to approve the port

Re: Porting nightmare

Dunkman — Sun, 14 Sep 2025 16:53:01 GMT

@Mark339393939

You can re-install PM eSIM. Via your PM app, log in to your account, then purchase another eSIM (should be free) and the app will re-install the eSIM again.

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

Re: Porting nightmare

Mark339393939 — Sun, 14 Sep 2025 16:54:09 GMT

Unfortunately on the app when I’ve tried to purchase a new eSIM it says error. Is there an live people at PM porting dept and can they please reach out to me

can send my temp number

Re: Porting nightmare

Mark339393939 — Sun, 14 Sep 2025 16:56:48 GMT

Definitely a nightmare caused by my deleting eSIM, not denying that fact

Re: Porting nightmare

Mark339393939 — Sun, 14 Sep 2025 17:07:54 GMT

new esim worked thanks everyone, replied to text and hopefully its going through