topic Re: Need my e sim QR code re emailed to me in Get Support

Need my e sim QR code re emailed to me

Curtis_24 — Sun, 14 Sep 2025 16:37:11 GMT

How do I get my e sim QR code re emailed to me, I’m not a new customer and It’s not for a new device ?

Re: Need my e sim QR code re emailed to me

Dunkman — Sun, 14 Sep 2025 16:42:05 GMT

To get eSIM installed again (whether existing or new phone), via your PM app, you need to purchase another eSIM. It should be free for customers who had eSIM before. When you purchase, the eSIM will be installed on the phone.

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

Re: Need my e sim QR code re emailed to me

Curtis_24 — Sun, 14 Sep 2025 16:44:14 GMT

This is joke? I need to try and re install my e sim due to issues I’m having with rcs messaging and I need to pay to try and resolve the issue ?

Re: Need my e sim QR code re emailed to me

Dunkman — Sun, 14 Sep 2025 16:51:20 GMT

@Curtis_24 wrote:
This is joke? I need to try and re install my e sim due to issues I’m having with rcs messaging and I need to pay to try and resolve the issue ?

@Curtis_24

If you already have eSIM before, PM will not charge again. If you are charged, you can contact CSA for credit.

Re: Need my e sim QR code re emailed to me

dwh1 — Sun, 14 Sep 2025 17:00:40 GMT

This is what it looks like when I “buy” a replacement eSIM.