topic Re: Need help in Get Support

Need help

Cameron13Latta — Sun, 14 Sep 2025 15:20:16 GMT

I have been with Public for a month and can receive texts from Android/Samsung users on my iPhone , but can’t send them. I didn’t change any settings from my previous supplier and could send texts. Does anyone know how I can fix this?

@CS_Agent

Re: Need help

SKSuh — Sun, 14 Sep 2025 15:25:28 GMT

Do you have “send as text messages” enabled on your iPhone (within the Messages app settings) ?

Re: Need help

Dunkman — Sun, 14 Sep 2025 15:27:34 GMT

@Cameron13Latta

Might want to check your settings. Turn on RCS messaging (for Android users) on your iPhone.

Can also try network reset of phone (note: this will erase any saved Wifi passwords).

Re: Need help

Cameron13Latta — Mon, 15 Sep 2025 01:59:50 GMT

It was already on, but I toggled it off and on and still won’t work. I don’t really want to reset. I thought I tagged a CS rep, but no reply. Do you know how to do it?

Re: Need help

Cameron13Latta — Mon, 15 Sep 2025 02:00:24 GMT

Yes, it’s on. I tried turning off and but no change.

Can’t text

Cameron13Latta — Mon, 15 Sep 2025 11:03:20 GMT

@CS_Agent

My iPhone receives texts from Android, but won’t send them. Help? I have checked basic settings but not sure what now.

Re: Can’t text

CSA_PM — Mon, 15 Sep 2025 13:08:30 GMT

Hello @ Cameron13Latta,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.