topic Add-Ons in Get Support

Add-Ons

Bruce72 — Sun, 14 Sep 2025 14:51:34 GMT

I added US talk and data before I came to the US yesterday. now I’m prevented from logging on to check if its working even with proper email and password.

Re: Add-Ons

Dunkman — Sun, 14 Sep 2025 14:58:22 GMT

@Bruce72

Are you getting an error message while trying to login? Recieving 2FA text to enter account?

Might want to try a simple reboot of your phone. Manually select a US Carrier (Tmobile, AT&T or Verizon). If one does not work, try a different carrier.

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/us-roaming-troubleshooting

Re: Add-Ons

slusagm — Sun, 14 Sep 2025 15:03:17 GMT

But can you use the service in US?

make sure you enable Roaming mobile data. Make sure your phone connects to one of T-Mobile or Verizon or AT&T. If it is not, change network connection from Automatic to manual and try all three

also, it could be easier to connect to 4G or LTE instead of 5G, so you might want to change the network mode to that as well

Re: Add-Ons

Bruce72 — Mon, 22 Sep 2025 16:52:54 GMT

In the end I finally went in the app and that solved everything. Duh!

Re: Add-Ons

computergeek541 — Mon, 22 Sep 2025 16:54:03 GMT