topic Re: eSIM not installed in Get Support

eSIM not installed

Frhtorhn — Sun, 14 Sep 2025 14:15:34 GMT

I can’t installed eSIM I don’t know giving me error somehow xxxxxxxxx@gmail.com

Edit by Dunkman: removed personal information

Re: eSIM not installed

porcupine — Sun, 14 Sep 2025 11:39:48 GMT

Click on the envelope in the bottom right corner and follow the prompts for help

Re: eSIM not installed

ORNGNBLK — Sun, 14 Sep 2025 12:47:09 GMT

@Frhtorhn

first check the phones Settings-> Cellular or sim manager.
do you see the Public Mobile esim there?

if not, you should have got an email from PM, the QR code is there to use.

if not, then you can message support , and agent can help to send it to you again. Use this link and they will reply between 9am and 10pm eastern everyday.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not installed

slusagm — Sun, 14 Sep 2025 13:47:30 GMT

@Frhtorhn remove the screenshot, you don't want to show your IMEI. Also, the screen does not show much about whether you have eSIM or not. Also, remove your email address

check your Settings-> Cellular screen, do you see Public Mobile sim showing? toggle on "Turn on this line" and set it as "Primary" if it is there

if you really cannot find the PM esim, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage