topic Re: Transferring eSIM to a new iPhone in Get Support

Transferring eSIM to a new iPhone

Paria — Sun, 14 Sep 2025 00:53:29 GMT

My phone didn't work anymore, and I got a new phone. I need to transfer my eSIM to my new iPhone.
I am unable to download the Public Mobile app to purchase a new eSIM because it keeps asking me to add my credit card and then verify it with a code sent to my messages. I have worked on this problem for more than 3 hours, and I really need help with this terrible problem.
Also, I can't get a ticket because of the error 404.

Re: Transferring eSIM to a new iPhone

softech — Sun, 14 Sep 2025 00:55:46 GMT

@Paria

yes, you need to use the PM app on your new iPhone to buy a new esim

yours could be just a 2FA issue, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

or if that does not work, you will need to ask PM CS Agent to check the account and assist. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Transferring eSIM to a new iPhone

Chalupa_Batman — Sun, 14 Sep 2025 00:58:02 GMT

@Paria wrote:
My phone didn't work anymore, and I got a new phone. I need to transfer my eSIM to my new iPhone.
I am unable to download the Public Mobile app to purchase a new eSIM because it keeps asking me to add my credit card and then verify it with a code sent to my messages. I have worked on this problem for more than 3 hours, and I really need help with this terrible problem.
Also, I can't get a ticket because of the error 404.

Because you have said you can't download the app because it's asking you to add your credit card, it means your account isn't linked anymore. You need a CS Agent to fix that.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Transferring eSIM to a new iPhone

Paria — Sun, 14 Sep 2025 01:15:44 GMT

Thank you