topic login issue in Get Support

login issue

DoubleD — Sat, 13 Sep 2025 21:51:37 GMT

My friend's phone stopped working, can't cal or recieve calls or texts. Things had been fine for several months since updating credit card info. Now trying to login requires the eversafe pin, but texts aren't coming. What do we do from here to restore service?

Re: login issue

TheSterlinger — Sat, 13 Sep 2025 21:53:12 GMT

They can click didn't receive code to send it to email or voice mail.

If that still doesnt work, your friend can send a message to PM agents directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: login issue

Chalupa_Batman — Sat, 13 Sep 2025 21:53:47 GMT

@DoubleD wrote:
My friend's phone stopped working, can't cal or recieve calls or texts. Things had been fine for several months since updating credit card info. Now trying to login requires the eversafe pin, but texts aren't coming. What do we do from here to restore service?

Hello @DoubleD

You can try clicking on "Didn't Get Code" and see if there is an option to send to email. If that option isn't available, you can try clicking on send to phone. It will then go to the voicemail which you can call from a different phone and get. If that option isn't there, contact a CS Agent this way.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: login issue

slusagm — Sat, 13 Sep 2025 21:57:06 GMT

Call 1855-4PUBLIC and confirm account status

Or ask PM to hekp , Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote