topic Re: Locked out & no service in Get Support

Locked out & no service

Guertzberg — Sat, 13 Sep 2025 21:15:53 GMT

As of yesterday, I can no longer make or receive calls or texts.

Attempting to log in to My Account results in "Unauthorized".

I have checked my credit card records, and I am all paid-up.

What's going on, and why is there no customer service? Only a very unhelpful chatbot.

Re: Locked out & no service

hTideGnow — Sat, 13 Sep 2025 21:17:57 GMT

hi @Guertzberg did you try to reverse a PM payment? ask PM agent to check your account status for you.

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Locked out & no service

TheSterlinger — Sat, 13 Sep 2025 21:19:59 GMT

Public Mobile is self serve, you do it yourself online. You are not aware of this yet?

If you need help then you message them and they will message you back.

Did you restart your phone?

You can message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out & no service

Chalupa_Batman — Sat, 13 Sep 2025 21:21:03 GMT

@Guertzberg wrote:
As of yesterday, I can no longer make or receive calls or texts.
Attempting to log in to My Account results in "Unauthorized".
I have checked my credit card records, and I am all paid-up.
What's going on, and why is there no customer service? Only a very unhelpful chatbot.

Hello @Guertzberg if you dial 611, does it say you're paid up? What phone are you using?

Re: Locked out & no service

slusagm — Sat, 13 Sep 2025 21:24:01 GMT

Is today or yesterday supposed to be the renewal day? Call 1855-4PUBLIC and confirm account status

Or ask PM to hekp , Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Locked out & no service

Guertzberg — Sat, 13 Sep 2025 21:33:38 GMT

Thanks.

My monthly renewal went through Aug. 25.

611 tells me that it cannot complete my request and hangs up.

1-855-4PUBLIC tells me the call cannot complete as I have no booster.

Sounds like they don't think they've been paid.

I submitted a message to an agent. Will wait for reply.

Thanks!

Re: Locked out & no service

hTideGnow — Sat, 13 Sep 2025 21:38:01 GMT

yes, the recording means account was closed. did you made a charge back with your credit card?? maybe you did it wrong on a PM transaction?

Re: Locked out & no service

Guertzberg — Sun, 14 Sep 2025 01:41:11 GMT

Yep, you got it.

My CC was hacked a month or so ago. I canceled it and immediately updated my payment info in PM.

BUT... What I failed to notice was that - while reversing the fraudulent charges - the CC company also reversed my PM payment.

Now I'm blacklisted with PM and have to do vouchers for a year.

Lesson learned... Double, triple-check your CC statements! 😉

Thanks everyone for your help!