topic Esim error in Get Support

Esim error

Jaimon34 — Sat, 13 Sep 2025 20:48:01 GMT

I'm trying to transfer my Sim to public mobiles, I'm in last step step 6, it showing error as esim not installed, can you please consider this issue?

hTideGnow — Sat, 13 Sep 2025 20:51:20 GMT

hi @Jaimon34 some have success to reboot the phone and relogin to complete the activation

also, check if the PM eSIM was already installed on your phone. if you see it there, enable it and try

Support will reply via Community inbox here within 2 to 4 hours:

hTideGnow — Sat, 13 Sep 2025 21:15:29 GMT

hi @Jaimon34 if you meant support agent, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

Support will reply via Community inbox here within 2 to 4 hours: