topic Re: New activation in Get Support

New activation

BAMD — Sat, 13 Sep 2025 19:57:19 GMT

I activated a new eSIM and account for my son. It took my payment but says expired. Nothing has worked

slusagm — Sat, 13 Sep 2025 19:59:07 GMT

Did you use the PM app to activate or just the browser ?

If you just used the browser z please download PM app to complete the setup

Or if you need PM to help,open ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

hTideGnow — Sat, 13 Sep 2025 19:59:11 GMT

hi @BAMDyou will need to ask PM support to help

you can submit by direct message:

Support will reply via Community inbox here within 2 to 4 hours: