topic Re: Data purchased mistakenly in Get Support

Data purchased mistakenly

Fadii — Sat, 13 Sep 2025 19:15:49 GMT

Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase.
She has not used that extra data. Can i please get a refund for this transaction ?

Re: Data purchased mistakenly

hTideGnow — Sat, 13 Sep 2025 19:22:07 GMT

hi @Fadii I doubt PM will refund it, especially if the data was used right after

but ask PM support agent, and ask if you can opt out the text

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data purchased mistakenly

Chalupa_Batman — Sat, 13 Sep 2025 19:45:07 GMT

@Fadii wrote:
Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase.
She has not used that extra data. Can i please get a refund for this transaction ?

Just a heads up @Fadii , they may not give you a refund, however, they may just add the credit to your account.