topic Esim Activation Problem in Get Support

Esim Activation Problem

SudBeau23 — Sat, 13 Sep 2025 18:57:14 GMT

Hello,

Starting a new subscription and I am stuck on the final step of activating the eSim. Message says something went wrong. Have done all the Try Agains and now I am stuck on Step 3. What do I do now?

Re: Esim Activation Problem

hTideGnow — Sat, 13 Sep 2025 19:03:32 GMT

hi @SudBeau23 @try reboot the phone and re-login app

if same, ask PM support agent to help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim Activation Problem

slusagm — Sat, 13 Sep 2025 19:05:41 GMT

You need to ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote