topic Re: esim ilost in Get Support

esim ilost

msdsok — Sat, 13 Sep 2025 04:36:54 GMT

I have installed an eSIM card. I accidentally inserted the original SIM card and then removed it. I can't find the original eSIM card. What should I do?

Re: esim ilost

ORNGNBLK — Sat, 13 Sep 2025 11:32:54 GMT

@msdsok E-sims cannot be transferred or re-used after replaced by physical sim. In this case, you will need to buy a new e-sim and PM will credit the value back once they recognize you as a customer. Hope this helps

Re: esim ilost

hTideGnow — Sat, 13 Sep 2025 12:20:59 GMT

hi @msdsok

inserting the original sim card would not delete the esim

if you are using an iPhone, check Settings-> Cellular and you should see the Public Mobile esim there, make sure it is enabled by "Turn on this line. For Android, check the Sim Manager screen and the Public Mobile esim should be there

Re: esim ilost

msdsok — Sat, 13 Sep 2025 16:02:49 GMT

I can't buy esim on the app because there is no esim option

Re: esim ilost

slusagm — Sat, 13 Sep 2025 16:09:26 GMT

Try uninstall PM app and reinstall after a device reboot

If still no such choice,change back to physical sim card first. But from Amazon for just $5

Re: esim ilost

msdsok — Sat, 13 Sep 2025 17:40:55 GMT

My current problem is that the esim option does not appear on my iPhone PM app

Re: esim ilost

ORNGNBLK — Sat, 13 Sep 2025 17:47:12 GMT

@msdsok From the app, go to account, then change your SIM card, then you will see this page and you can select “get a new one here”

hope this helps.

Re: esim ilost

slusagm — Sat, 13 Sep 2025 17:53:01 GMT

And you tried to buy on the app from

Account ->Purchase sim card and then choose eSIM?

Re: esim ilost

msdsok — Sat, 20 Sep 2025 17:42:31 GMT

Thank you for your reply. My problem has been solved. My iphone 12pro max (china) does not support eSIM. So when the PM app detects this problem, the eSIM option does not appear. The reason why the installation was successful at that time is said to be that the ios system can simulate eSIM. Currently, my physical sim card can still be used.