topic Re: Cant connect in Get Support

Cant connect

Insun — Sat, 13 Sep 2025 08:37:48 GMT

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service.

Re: Cant connect

ORNGNBLK — Sat, 13 Sep 2025 11:29:30 GMT

@Insun If you replied yes to the text, you can remove the bell sim and insert PM sim, then reboot phone and check service. If using e-sim, make sure the PM sim is set to primary. Hope this helps

Re: Cant connect

hTideGnow — Sat, 13 Sep 2025 12:22:39 GMT

hi @Insun

make sure your Bell sim card is removed, or disable the Bell esim. Then reboot phone and Reset Network Settings.

if same, ask PM support agent to check and refresh your account. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage