topic Re: 5g not working in Get Support

5g not working

KOTTENTAIL35 — Sat, 13 Sep 2025 01:11:35 GMT

Hey there! I have a Samsung a71. It's compatible with 5g, but it's only saying 2g/3g. How do I fix this? I've tried everything and it's absolutely horrible when trying to use the internet while on the phone, or even sending a text while on the phone. Help?

Re: 5g not working

Chalupa_Batman — Sat, 13 Sep 2025 01:14:06 GMT

@KOTTENTAIL35 wrote:
Hey there! I have a Samsung a71. It's compatible with 5g, but it's only saying 2g/3g. How do I fix this? I've tried everything and it's absolutely horrible when trying to use the internet while on the phone, or even sending a text while on the phone. Help?

Not sure what you've tried but have you tried resetting Network Settings?

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Re: 5g not working

hTideGnow — Sat, 13 Sep 2025 01:14:42 GMT

hi @KOTTENTAIL35

i tested A71 on PM before. I don't remember if it works on 5G when I tested it , but it works on 4G or LTE for sure

go to your network mode on the Connection screen, change to 4G to LTE and test

if it does not work, try a Reset network Settings

Re: 5g not working

DonPedro — Sat, 13 Sep 2025 14:37:29 GMT

Also check that the 5g is working on other devices. You maybe in an area with less service