topic Re: New to Public, now no internet?? in Get Support

New Plan.

Scribe_55 — Tue, 07 Feb 2023 18:56:12 GMT

If I change my plan will I still get my $1 a month reduction for each year of membership plus the .5GB for auto renewal?

Re: New to Public, now no internet??

hTideGnow — Sat, 04 Feb 2023 23:16:22 GMT

HI @dust2dust So, I guess you agree the explanation going all the way to roaming is indeed unnecessary? OP was only asking MMS here only

Re: New to Public, now no internet??

hTideGnow — Sat, 04 Feb 2023 23:39:33 GMT

Re-reading LoveNature reply again and caught this

if OP not have any data any left, how is MMS will be working

So, I think @computergeek541 's correction now proved to be necessary and @darlicious , you offered the helping hand to the wrong person 😞

(sorry, no offence to anyone, just try to clear things up 🙂 Afterall, we are a happy Community family 🙂 )

Re: New to Public, now no internet??

dust2dust — Sat, 04 Feb 2023 23:48:21 GMT

@hTideGnow- The horse appears rather flogged. I think the addition of explaining the roaming part was to differentiate when MMS would use data. In Canada it does not.

The OP also discovered that their data wasn't working. But they got it all fixed so the topic is over.

Re: New to Public, now no internet??

HALIMACS — Sun, 05 Feb 2023 00:05:22 GMT

Yes, then why bother going through the exercise of differentiating the MMS re roaming in USA when the original question/discussion had no contextual relevance to it?

Does it add value?

Or does it simply try to give some level of credence to Lovenature statements? ( for whatever reasons...)

Perhaps we should also examine what's done in Europe or Asia while we're at it? ( of course not ... )

Or, was it just to find an area of disagreement for the purpose of making a statement against an Oracle?

Darlicious specifically mentioned that computergeek should have edited my post - frankly I have no issues whatsoever if my post(s) is(are) edited if it truly adds clarity and correctness and relevance to the subject.

It's just the methods used to make such points that seem a bit over the top and sometimes confrontational.

Re: New to Public, now no internet??

Community_QA — Mon, 06 Feb 2023 02:50:08 GMT

oh, now I know who the naturelover is. 🤣 the ban is not permanent?

but why so harsh to Oracle? be nice to them, they are doing great job

👏to Oracles. Great work.

Re: New Plan.

Handy1 — Tue, 07 Feb 2023 18:59:51 GMT

@Scribe_55 Yes you keep rewards no risk lossing them there tied to you account not you plan

ii can confirm this I just switched to the 15Gb for $40 and keep all my old rewards

edit you keep auto pay $2 too and friend referrals

Re: New Plan.

esjliv — Tue, 07 Feb 2023 19:03:52 GMT

To add to @Handy1 post...@Scribe_55 - 500 mb is set in the plans regardless of whether or not you are on Autopay. So will will get this anyhow.

Re: New Plan.

LoveNature — Tue, 07 Feb 2023 19:08:45 GMT

Hi @Scribe_55

your rewards will be in your account and not affected If you change plan,

use browser from computer,and use inPrivate mode,

Login to your account and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan,

or ‘Change plan on renewal date’..to you not losing any money..

Re: New Plan.

Scribe_55 — Tue, 07 Feb 2023 19:14:20 GMT

Many thanks for the replies.

Re: New Plan.

darlicious — Tue, 07 Feb 2023 19:36:19 GMT

@Scribe_55

Unless you switch to points (DON'T?!!)in your rewards account you will keep $$ rewards as you had them before when you change plans. If you schedule a change plan on next renewal your rewards will apply as per usual. If you change plans immediately you not only lose any value left in the old plan (there is no prorating) but your rewards will not apply until you complete a full 30 day cycle.

There is no longer an autopay data bonus it's been automatically applied to all plans now and is just included in the total plan data amount.

Be aware of both the new and old autopay glitch when changing plans which can now affect both upgrades and downgrades. The old glitch when upgrading can be avoided by manually topping up your account with the new plan amount so it avoids using autopay for renewal.

The new autopay glitch is harder to prevent since even though your plan is cheaper and you manually top up the new amount autopay may still charge the difference between your old plan and your new one. If it's a 90 day plan it can be expensive. It appears the only way to avoid the overcharge is to top up the account with the new plan amount and either temporarily replace the card on file with a $0 credit/gift card until renewal finishes or disable autopay shortly after midnight eastern upon renewal after your rewards are applied. Go to sleep and when your new plan is showing as active in your account you can enable autopay again.

Re: New Plan.

BKNS27 — Tue, 07 Feb 2023 19:45:07 GMT

@Scribe_55

All rewards will transfer over to the new plan but DON'T click on switching to the new Points system.

All plans will now include the bonus data whether or not you are on AutoPay so the $25 plan will include 1gb of data.

Re: New to Public, now no internet??

hTideGnow — Tue, 07 Feb 2023 22:54:28 GMT

Agree with @HALIMACS that these pokings are unnecessary.