topic Re: Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada) in Get Support

Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

Maaz11 — Fri, 12 Sep 2025 21:29:16 GMT

Hi,

I’m in India and can’t log in to my Public Mobile account because the 2FA code is sent by SMS to my Canadian number (not reachable here).

I need to:

Enable email verification or disable 2FA temporarily
Recharge my account (I can buy a voucher online if needed)

Please guide me or connect me with a CS_Agent so I can access my account.

Thanks!

Re: Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

slusagm — Fri, 12 Sep 2025 21:59:56 GMT

Try click Didn't Receive Code or Resend Code and choose Send email

Re: Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

RavingRaven — Sat, 13 Sep 2025 12:21:43 GMT

@Maaz11

Muskbird.com has both Public Mobile vouchers and Instant top up payments (Choose: Public Mobile - RTR). Muskbird surcharges average 10% on credit card and PayPal payments. Interac e-transfers have the cheapest surcharges approximately .03% +$1 fee.

*Instant top ups (RTP/RTR) will automatically reactivate your account as long as the payment amount equals or exceeds your plan amount or amount due and your account is not suspended via lost/stolen.

Re: Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

DonPedro — Sat, 13 Sep 2025 14:31:09 GMT

If it’s iPhone you can check your text messages from laptop or iPad