topic Re: Number transfer unsuccessful in Get Support

Number transfer unsuccessful

Kiddrobert — Fri, 12 Sep 2025 16:49:49 GMT

Hello,

I’m looking for Help as my number transfer was unsuccessful. The error message said to contact customer support. I don’t know how.

thanks for any help!

Re: Number transfer unsuccessful

hTideGnow — Fri, 12 Sep 2025 14:36:47 GMT

hi @Kiddrobert

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer unsuccessful

Kiddrobert — Fri, 12 Sep 2025 16:54:45 GMT

For others out there: as this was a released Telus business line, I didn’t receive an SMS message to respond to, but I did need to call *611 to get a Telus agents help to push the port out.

Re: Number transfer unsuccessful

Kiddrobert — Fri, 12 Sep 2025 17:00:05 GMT

Sorry. Not intentional…