topic Cancel the service in Get Support

Cancel the service

Maitrikaswala — Fri, 12 Sep 2025 13:39:13 GMT

So never started the service trying to figure it out never worked but payments are cutting off. Want to cancel the service and refund.

Re: Cancel the service

softech — Fri, 12 Sep 2025 13:42:13 GMT

@Maitrikaswala

please try to work with PM agent to get the issue resolved.

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel the service

hTideGnow — Fri, 12 Sep 2025 13:46:28 GMT

hi @Maitrikaswala

did you just subscribe? PM is a prepaid provider and usually do not provide refund. They will only issue refund if the account wasn't setup completely

Try working with support agent and see how much they can help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel the service

CSA_PM — Fri, 12 Sep 2025 13:49:11 GMT

Hello @ Maitrikaswala,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage