https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-data-issue/m-p/1367273#M936882 <P>Why it is not working&nbsp;</P> Fri, 12 Sep 2025 12:19:12 GMT Chirya 2025-09-12T12:19:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-data-issue/m-p/1367273#M936882 <P>Why it is not working&nbsp;</P> Fri, 12 Sep 2025 12:19:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-data-issue/m-p/1367273#M936882 Chirya 2025-09-12T12:19:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-data-issue/m-p/1367279#M936884 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/589282">@Chirya</a>&nbsp;</P><P>what phone do you have? Try Reset Network Settings first.</P><P>if that does not work, update the APN as follow:<BR /><FONT size="2"><STRONG>APN:</STRONG><SPAN>&nbsp;</SPAN>sp.mb.com</FONT><BR /><FONT size="2"><STRONG>Proxy:</STRONG></FONT><BR /><FONT size="2"><STRONG>Port:</STRONG></FONT><BR /><FONT size="2"><STRONG>Username:</STRONG><SPAN>&nbsp;</SPAN>&lt;blank&gt;</FONT><BR /><FONT size="2"><STRONG>Password:</STRONG><SPAN>&nbsp;</SPAN>&lt;blank&gt;</FONT><BR /><FONT size="2"><STRONG>Server:</STRONG></FONT><BR /><FONT size="2"><STRONG>MMSC:</STRONG><SPAN>&nbsp;</SPAN><A href="http://aliasredirect.net/proxy/mb/mmsc" target="_blank" rel="noopener nofollow noreferrer">http://aliasredirect.net/proxy/mb/mmsc</A></FONT><BR /><FONT size="2"><STRONG>MMS Proxy:</STRONG><SPAN>&nbsp;</SPAN>mmscproxy.mobility.ca</FONT><BR /><FONT size="2"><STRONG>MMS Port:</STRONG><SPAN>&nbsp;</SPAN>8799</FONT><BR /><FONT size="2"><STRONG>MCC:</STRONG><SPAN>&nbsp;</SPAN>302</FONT><BR /><FONT size="2"><STRONG>MNC:</STRONG><SPAN>&nbsp;</SPAN>220</FONT><BR /><FONT size="2"><STRONG>Authentication Type:</STRONG><SPAN>&nbsp;</SPAN>Not Set</FONT><BR /><FONT size="2"><STRONG>APN Type:</STRONG>&nbsp;default,supl,mms<BR /></FONT><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;or&nbsp; &nbsp;&nbsp;</SPAN><FONT size="2">default,mms,agps,supl,fota,hipri<BR /></FONT><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><FONT size="2">&nbsp;(<EM>might need to include<SPAN>&nbsp;</SPAN><STRONG>DUN</STRONG>&nbsp;for hotspot, please note case sensitive</EM>)</FONT><BR /><FONT size="2"><STRONG>APN protocol:</STRONG><SPAN>&nbsp;</SPAN>IPv4</FONT><BR /><FONT size="2"><STRONG>APN roaming protocol:</STRONG><SPAN>&nbsp;</SPAN>IPv4</FONT><BR /><FONT size="2"><STRONG>APN enable/disable:</STRONG><SPAN>&nbsp;</SPAN>APN enabled<BR /></FONT><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; or&nbsp;<STRONG><SPAN>&nbsp;</SPAN>Turn APN on/off&nbsp;</STRONG>APN turned on<BR /></FONT><STRONG>Bearer:</STRONG><SPAN>&nbsp;Unspecified<BR /></SPAN><FONT size="2"><STRONG>MVNO (Mobile virtual network operator) type:&nbsp;</STRONG>GID</FONT><BR /><FONT size="2"><STRONG>MVNO (Mobile virtual network operator)value:</STRONG><SPAN>&nbsp;</SPAN>4D&nbsp;&nbsp;&nbsp; &nbsp; (or try:&nbsp; &nbsp;4D4F)</FONT></P><P>&nbsp;</P> Fri, 12 Sep 2025 12:33:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-data-issue/m-p/1367279#M936884 softech 2025-09-12T12:33:16Z