topic Re: @cs_agent in Get Support

@cs_agent

Farazali100 — Fri, 12 Sep 2025 03:09:37 GMT

My account is still not canceled @ CS_Agent

Re: @cs_agent

slusagm — Fri, 12 Sep 2025 00:10:38 GMT

did you cancel it properly? you can either port out the number or you login My Account -> Profile-> Manage EverSafe ID and turn off Subscribed

if you need PM to check, you need to open ticket.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @cs_agent

Farazali100 — Fri, 12 Sep 2025 00:15:56 GMT

I chated with Cs_agent and he assured me that my account is closed and refund on its way. I don't have access to the phone never did as I can't download load the app on my phone due to different country settings in play store

Re: @cs_agent

slusagm — Fri, 12 Sep 2025 00:18:38 GMT

@Farazali100 wrote:
I chated with Cs_agent and he assured me that my account is closed and refund on its way. I don't have access to the phone never did as I can't download load the app on my phone due to different country settings in play store

hi @Farazali100

then issue is resolved?

if account is closed, it is normal that you won't be able to login again. So, for now, just wait for the refund, which could take 2 to 3 weeks

if you need CS agent still, just message them

Re: @cs_agent

Farazali100 — Fri, 12 Sep 2025 00:21:45 GMT

No it is not as it is showing my account still active @CS_Agent

Re: @cs_agent

slusagm — Fri, 12 Sep 2025 00:22:59 GMT

@Farazali100 tagging CS_agent here won't help

you need to message them and open a ticket.

Re: @cs_agent

Farazali100 — Fri, 12 Sep 2025 00:25:52 GMT

How do I message them? They send a code on the phone number which I never had access

Re: @cs_agent

Farazali100 — Fri, 12 Sep 2025 00:27:22 GMT

Ok I will wait Thanks for your kind help

Re: @cs_agent

slusagm — Fri, 12 Sep 2025 00:29:20 GMT

@Farazali100 wrote:
How do I message them? They send a code on the phone number which I never had access

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Just want to clarify, you won't get any issue for tagging CS_agent, they just won't reply post here even you tagged them)