topic Re: Login issues in Get Support

Login issues

Zach2010 — Thu, 11 Sep 2025 21:24:43 GMT

HI, just wondering if anyone had any problems with their sign in. When trying to sign in to the account reactivate your account or login in to your account always comes up. With that being said, payment has come out of my account for this month. I am not going to reactivate the account when it's already paid for.

Re: Login issues

hTideGnow — Thu, 11 Sep 2025 21:24:10 GMT

hi @Zach2010

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issues

slusagm — Thu, 11 Sep 2025 21:25:01 GMT

it is probably just a login problem, ask PM to check the login issue as well as the payment.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage