topic Re: New phone says SOS in Get Support

New phone says SOS

Julia15 — Thu, 11 Sep 2025 20:04:10 GMT

Cannot receive or make calls, phone dhows connected to network

hTideGnow — Thu, 11 Sep 2025 20:05:48 GMT

what phone do you have?

did you try reboot phone and reset network settings?

if physical sim card, test the sim on another phone

if that does not help, you will need PM support agent to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Julia15 — Thu, 11 Sep 2025 20:07:56 GMT

An iphone 15 was using sim in my old iphone. Tried resetting and restart

hTideGnow — Thu, 11 Sep 2025 20:11:05 GMT

is the sim still working on the old phone?

if it just not working on this new phone, check if the phone was blacklisted (especially if you bought this phone privately)