topic Re: I can send call but I can't receiving any text or call in Get Support

I can send call but I can't receiving any text or call

ggbelanger — Thu, 11 Sep 2025 18:38:49 GMT

I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number...' However, I can't access the full service because I can't receive SMS. I can call, but no SMS messages.

Re: I can send call but I can't receiving any text or call

hTideGnow — Thu, 11 Sep 2025 18:40:45 GMT

hi @ggbelanger

it could be just you haven't remove the old carrier sim card. Remove it or disable the esim if the old carrier is an esim. Then reboot phone, and reset network settings and test again

if same, then ask PM support agent to check and help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can send call but I can't receiving any text or call

ggbelanger — Thu, 11 Sep 2025 18:44:38 GMT

Thank you

I try to reboot still the same problem

Re: I can send call but I can't receiving any text or call

hTideGnow — Thu, 11 Sep 2025 18:50:13 GMT

hi @ggbelanger

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can send call but I can't receiving any text or call

ggbelanger — Thu, 11 Sep 2025 20:01:34 GMT

My cell was off so I did not reply to the text. They cancel the phone number transfer.

Thanks

Re: I can send call but I can't receiving any text or call

hTideGnow — Thu, 11 Sep 2025 20:03:30 GMT

hi @ggbelanger

if you still want the transfer, you need to ask your old carrier to resume the service. Number can only be ported from an Active account

if you don't need the old number, then you will need to ask PM support agent to help to choose a new number instead.

let us know what you want to do from here