topic Re: Can I renew early? in Get Support

Can I renew early?

Caterpillarofe — Thu, 11 Sep 2025 19:21:53 GMT

I’ve used up all of my data bc workers cut our internet cable and I was forced to hotspot for work. I bought and extra 3 g but need more for the coming weeks.

Re: Can I renew early?

softech — Thu, 11 Sep 2025 19:25:09 GMT

@Caterpillarofe

you need PM CS_agent to help to renew early

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can I renew early?

hTideGnow — Thu, 11 Sep 2025 19:32:27 GMT

hi @Caterpillarofe

you will need to ask PM support to help to renew your plan earlier

of a quick way is to use Change Now to change to another plan yourself on My Account. But keep in mind that y you likely won't be able to change back to your current plan or it might be harder to change to a cheaper plan later.

Re: Can I renew early?

Caterpillarofe — Thu, 11 Sep 2025 21:59:38 GMT

Thank you so much for your reply. I messed up and didn’t give your response credit for the solution, but it was a great help.

Re: Can I renew early?

Caterpillarofe — Thu, 11 Sep 2025 22:01:00 GMT

This was a great response and super helpful. I am awaiting a response from the CS!