topic Re: Cancel the mobile plan in Get Support

Cancel the mobile plan EL8026

EL8026 — Thu, 11 Sep 2025 01:57:38 GMT

Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process?

Elsa

xxxxxxxxxxxx@xxxxxxxxxxx

Re: Cancel the mobile plan EL8026

slusagm — Thu, 11 Sep 2025 01:48:40 GMT

We are just customers here, you need to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel the mobile plan EL8026

hTideGnow — Thu, 11 Sep 2025 01:50:10 GMT

hi @EL8026 you have posted all your info on the internet, update your post to remove it

you can try to login My Account and disable the Automatic payment. Yes, you cannot remove 2FA SMS, but click Didn't receive code or Resend code and then Send email to get the code via email. After you logged in, go to Payment, then Manage Subscription and then disable Subscribed

if you really cannot login as you cannot get the 2FA, ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cancel the mobile plan

EL8026 — Thu, 11 Sep 2025 18:05:26 GMT

I received your reply instructing me to contact service support to cancel my mobile plan using the provided link. However, I'm unable to reach them. Is there any way you can assist me directly?

Re: Cancel the mobile plan

ORNGNBLK — Thu, 11 Sep 2025 18:13:47 GMT

@EL8026 If you wish to cancel, you can either port out to a competitor carrier (to keep your phone number) or you can toggle your auto subscription "OFF" which will immediately suspend upcoming payment from going through and after 90 days of "no payment" your account will be closed. Hope this helps.