topic Re: Porting in Get Support

Porting

Andy0428 — Thu, 11 Sep 2025 17:14:29 GMT

I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wondering if something has screwed up in the porting process. Anyone have any ideas?

Re: Porting

hTideGnow — Thu, 11 Sep 2025 17:26:43 GMT

hi @Andy0428

so, you don't see a Public Mobile esim on your phone? you cannot find it under Settings-> Cellular?

you will need to ask PM support agent for help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting

Andy0428 — Thu, 11 Sep 2025 17:31:07 GMT

The new eSIM is there but it’s just in SOS only

Re: Porting

computergeek541 — Thu, 11 Sep 2025 19:14:29 GMT

@Andy0428 wrote:
The new eSIM is there but it’s just in SOS only

Not being able to connect to the network using Public Mobile service itself isn't a number porting issue. Some services would work at Public Mobile even before number porting has finished. As your Telus Mobility service is still active though, this does mean that number porting did fail.