topic Re: Account in Get Support

Account

Franco233 — Thu, 11 Sep 2025 19:30:46 GMT

I was about to activate my account but now I don’t want the account how can I cancel my account?

Re: Account

ORNGNBLK — Thu, 11 Sep 2025 15:53:22 GMT

@Franco233 If you have already signed up and payment was taken, you can either try the service out for a while, and port out around day 27 or so, and i you really want to leave right away, you can try to get a refund from PM, although its not likely to happen. Worth a try though. You can open a ticket using the orange chat bubble and see if CS_Agent can assist. Best of luck

Re: Account

Sansan — Thu, 11 Sep 2025 15:57:12 GMT

Can you sign into the account? If yes, click on Manage Subscription and toggle unsubscribe.

This will cancel the account. Unfortunately, it will take 90 days to do so after no payments have been received. Then the account will close and the number be gone.

If you want that phone number, dont cancel the account but find another provider and port out to them. That will close the account soon after porting out.

Or ask PM to help close account faster.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account

Yummy — Thu, 11 Sep 2025 16:58:00 GMT

- Remove 'Subscribed' and in 90 days account will be deleted.
- Port out your number to another provider - instant PM account closure.

You will NOT get refund as PM is pre-paid service.

Re: Account

computergeek541 — Thu, 11 Sep 2025 19:31:49 GMT

@Yummy wrote:
- Remove 'Subscribed' and in 90 days account will be deleted.
- Port out your number to another provider - instant PM account closure.
You will NOT get refund as PM is pre-paid service.

Disabling autopay does not close an account 90 days from the time that autopay is disabled. The account will only close after the service has been suspended for 90 days. Also, accounts are never "deleted".

Re: Account

Yummy — Sat, 13 Sep 2025 14:00:32 GMT

Yeah, I should say AFTER 90 days of suspension account will be disabled/closed.

And you are saying accounts are never 'deleted' meaning if somebody comes back after a year or two PM will know they were customers before? If yes, could they use the same email to subscribe again?