topic Re: One number two phones in Get Support

One number two phones

Abigail4ever — Thu, 11 Sep 2025 15:22:31 GMT

I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it off but I still don't get it sent to new phone. How can I fix this?

Re: One number two phones

Sansan — Thu, 11 Sep 2025 15:28:44 GMT

Did you sign into your My Account and change the sim card number under the Profile tab?

Once you do that everything should be going to the new phone.

Re: One number two phones

ORNGNBLK — Thu, 11 Sep 2025 15:48:12 GMT

@Abigail4ever If you have transferred to a new provider that is not PM, you will need to check with the new provider as to why you are experiencing this issue.