topic Re: Payment Failed in Get Support

Payment Failed

Ceikom — Thu, 11 Sep 2025 13:35:54 GMT

My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP

Re: Payment Failed

Yummy — Thu, 11 Sep 2025 13:39:02 GMT

Go to Payments and there you will have

Re: Payment Failed

Ceikom — Thu, 11 Sep 2025 13:58:54 GMT

The Add funds with credit/debit card button does not exist for me. I called the *611 number, and the suggested amount to add did not cover the entire amount owed, and my service still isn't working.

Re: Payment Failed

slusagm — Thu, 11 Sep 2025 14:07:15 GMT

try this link if you can login My Account using a browser

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can make payment there, and depends on your province, you might need to add E911 charge

(you have $29 Available funds, it could be because you still need to add E911 fees)

Re: Payment Failed

Sian25 — Thu, 11 Sep 2025 15:43:19 GMT

Same thing I’m dealing with today. My plan ends today and there is no pay now button. I think it’s a cash grab by the company. I am renewing at the higher price and getting a new carrier. This is bad business by Telus and I am lodging a CRTC complaint.

Re: Payment Failed

Sian25 — Thu, 11 Sep 2025 15:43:56 GMT

Doesn’t work there is still no pay now button

Re: Payment Failed

Sian25 — Thu, 11 Sep 2025 15:45:48 GMT

The add funds with debit or credit is not there. For me or this person either. I am putting in a CRTC complaint.